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Legal Terms and Platform Access

We built pes 2013 for Bangladesh players who want clear rules around account access, deposits and withdrawals. This page covers how we operate, what you agree to when you register, and how your region determines what's available to you.

Region-based accessAccount agreementWithdrawal rightsSupport contactLocal payment policy
pes 2013 Legal Terms and Platform Access
DATA AND ACCOUNT HANDLING

How We Manage Your Information

We collect your registration details, payment information and session activity to operate your account, process transactions and meet any regulatory obligations that apply in your region. This section explains what we keep, how long we retain it, and how you can request changes or deletion where local law allows.

Account Data Collection

When you register, we collect your username, contact details, date of birth and payment information needed to verify your identity and process bKash, Nagad or Rocket transactions.

Cookies and Tracking

We use session cookies to keep you logged in and to remember your language and currency preferences. Analytics cookies help us understand which games and features you use most, so we can improve the lobby layout and mobile experience for…

Security and Verification

We encrypt payment data and account credentials using standard SSL protection. Before processing a withdrawal, we may ask for additional identity documents or a verification call to confirm you control the bKash or Nagad number you registered with, especially for…

Retention and Deletion Requests

We keep account records for as long as your account is active and for a retention period after closure to meet any legal or dispute-resolution requirements in your region.

POLICY CONTACT

How to Reach Us About Legal Questions

If you need clarity on account terms, payment policy or regional access rules, our support team handles these inquiries through the same channels you use for general help. We aim to respond within the same business day for policy questions, though complex legal or jurisdictional matters may take longer. All policy communication happens in English.

Live Chat Open the chat bubble from any logged-in page and ask about account terms, Deposit references or withdrawal policy. Our team sees your account context and can answer most questions immediately during support hours.
Email Support Send detailed policy questions to our support email address listed in your account dashboard. Include your account username and the specific clause or rule you're asking about so we can respond with the right detail.
Account Help Center Log in and visit the help section to find policy FAQs covering common deposit, withdrawal and access questions. Most regional eligibility and payment-method queries are answered there before you need to contact us directly.

Common Questions About Legal Terms

Access depends on whether your specific location within Bangladesh permits online gaming under local law. We do not override regional restrictions, so you confirm your eligibility when you register. If your area's legal status changes, we may adjust your access accordingly.

If we detect you're accessing from a region where service is not permitted, we may hold the withdrawal until we verify your location. If the restriction is confirmed, we return your deposited balance minus any winnings earned while accessing from that area, then close the account.

We match the mobile wallet number you use for deposits with the one you provide for withdrawal. For larger amounts, we may ask for a photo ID or a verification call to confirm you control that number before releasing funds.

Yes. Contact our support team with your username and the date range you need. We'll provide a summary of your deposits, withdrawals and game activity within a few business days, depending on the volume of records you request.

Send a deletion request through email or live chat. We'll close your account and remove personal data after any mandatory retention period required by local regulation or for dispute resolution. We'll confirm the timeline once we review your request.

We may update legal terms to reflect regulatory changes or service adjustments. When we make material changes, we'll post a notice in your account dashboard or send an email to your registered address. Continuing to use pes 2013 after the update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.