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Privacy Policy

We collect what we need to run your account, process bKash and Nagad deposits, and keep the lobby secure. This policy explains what we collect, how we use it, and how you can request changes or ask questions.

Account dataPayment detailsDevice informationContact preferencesLogin history
pes 2013 Privacy Policy
POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about what we collect, want to request a copy of your data, or need to update your contact preferences, reach us through any of these channels. Our team can explain what information we hold and walk you through the steps to request changes or deletion where local law allows.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and ask about data access, account privacy settings, or how to request deletion of information not required for compliance. Our team is available to answer policy questions in real time.

Email Support

Send your privacy request or data-access question to our support email. Include your registered mobile number so we can verify your account and respond with the information you need or confirm the changes you requested.

Account Settings

Log in and visit the account-settings page to update your email, change your contact preferences, or review the devices currently authorized to access your wallet. You can revoke device access or turn off promotional messages directly from the settings panel.

DATA SECURITY

How We Protect Your Information

We encrypt payment data in transit and at rest so your bKash PIN, Nagad credentials, and Rocket account details stay protected. Session cookies expire after you log out, and we monitor for login attempts from unusual locations. If you lose your phone, contact support immediately to suspend account access until you regain control.

Encryption Standard

All data moving between your device and our servers travels over SSL, and payment details are stored in encrypted form. We do not store your bKash PIN or Nagad password; those remain with the payment provider and are never visible to our platform.

Cookie Management

We use cookies to keep you logged in and remember your language choice. You can clear cookies from your browser settings at any time; doing so will log you out and reset your preferences, but it will not delete your account data from our system.

Data Retention

We keep transaction records and account-activity logs for the period required by financial record-keeping standards. Contact details and promotional preferences are deleted when you close your account, unless retention is legally required. You can request early deletion of non-required data by contacting support.

Access Rights

You can request a copy of the personal information we hold, ask us to correct inaccurate details, or request deletion of data not required for compliance. Reach us through live chat or email with your registered mobile number, and we will process your request within a reasonable timeframe.

Common Privacy Questions

We collect your mobile number, email address, and device information during registration. When you make a bKash, Nagad, or Rocket deposit, we log the transaction reference and amount to credit your wallet and resolve any disputes that arise.

We share transaction details only with the payment provider processing your deposit or withdrawal—bKash, Nagad, or Rocket. We do not sell or share your payment information with advertisers, affiliates, or any third parties outside the payment flow itself.

Contact our support team through live chat or email, provide your registered mobile number for verification, and ask for a data-access request. We will send you a report of the personal information and transaction records we hold within a reasonable timeframe.

When you close your account, we stop using your contact details for promotional messages and delete non-required information. Transaction records are retained as required by financial record-keeping standards, but you can request deletion of any data not subject to legal retention by contacting support.

We use session cookies to keep you logged in and preference cookies to remember your language choice. You can clear cookies from your browser settings at any time, which will log you out and reset preferences but will not delete your account or transaction history.

We encrypt all payment data in transit and at rest, and we never store your bKash PIN or Nagad password. Those credentials remain with the payment provider. We monitor login attempts for unusual activity and suspend access if we detect unauthorized use, so contact support immediately if you lose your device.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.